Privacy Policy

1.1 Information You Provide Directly

• • Account registration details (name, email, phone number)
• • Profile information and preferences
• • Event booking and payment information
• • Communications with customer support

1.2 Information Collected Automatically

• • Device information and identifiers
• • Usage data and app interactions
• • Location data (with your permission)
• • Cookies and similar tracking technologies

1.3 Information from Third Parties

• • Event organizer data
• • Payment processor information
• • Publicly available sources
• • Social media platforms (with your consent)

2.1 Service Provision

• • To provide and maintain our Services
• • To process event bookings and payments
• • To identify you and provide personalized experiences
• • To facilitate communication between users and event organizers

2.2 Communication

• • To send notifications about events and bookings
• • To provide customer support
• • To send marketing communications (with consent)
• • To respond to your inquiries and requests

2.3 Service Improvement

• • To analyze usage patterns and improve our Services
• • To develop new features and functionality
• • To conduct research and analytics
• • To optimize user experience

2.4 Security and Compliance

• • To detect and prevent fraud and security incidents
• • To enforce our terms and policies
• • To comply with legal obligations
• • To protect our rights and the rights of our users

2.5 Event Media Uploads (Android Foreground Service)

When you choose to share photos or videos to an event, the Giddly Android app finishes that upload using a foreground service of type "data sync". It runs only while your upload is in progress and stops automatically when the upload completes or you cancel it.

• • It starts only when you tap Upload — never on boot, on a schedule, or in response to location or push events.
• • You will always see a visible "Uploading media" notification with progress. Tapping it returns you to the app.
• • It handles only the media you selected, plus the event and recipients needed to deliver it. The media is compressed on your device, uploaded to our backend, and temporary files are cleared afterwards.
• • It needs the notification permission (Android 13+) to show upload progress, and access to the photos/videos you pick.
• • It does not track your location, play media, sync in the background on its own, or keep running after your upload is done. On iOS there is no foreground service; uploads use a short system background task instead.

3.1 Service Providers

We share information with trusted service providers who help us operate our Services, including payment processors, cloud storage providers, and customer support platforms.

3.2 Event Organizers

When you book an event, we share necessary information with the event organizer to facilitate your participation.

3.3 Legal Requirements

We may disclose information in response to legal requests, to protect our rights, or to ensure the safety of our users.

3.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, or sale of all or part of our business.

4.1 Access & Portability

You may request access to your personal information and, in some cases, receive it in a portable format.

4.2 Correction & Updates

You can update your information directly through your account settings or by contacting us at privacy@giddly.com .

4.3 Deletion

You can delete your account directly in the Giddly Android / iOS app (drawer → Settings → Delete Account), or request deletion of your personal information, subject to legal and operational requirements. Deleting your account permanently removes your profile, booked tickets and bookings, hosted events, and other content shared through your account. See the step-by-step guide in our Help Center .

4.4 Marketing Communications

You can opt-out of promotional emails by clicking the unsubscribe link or texting "STOP" for SMS messages.