Frequently Asked Questions

Giddly is an event discovery platform that helps you find, book, and manage local events. Simply download the app, create an account, and start exploring events in your area. You can search by location, category, date, and more to find events that match your interests.

Yes! Giddly is completely free to download and use. You can browse events, create your profile, and book free events without any cost. We only charge service fees on paid event bookings, which are clearly displayed before you complete your purchase.

Creating an account is simple! Download the Giddly app, tap 'Sign Up', and provide your email address, name, and create a password. You can also sign up using your Google or Apple account for faster registration.

Giddly is available for iOS 12.0+ and Android 8.0+. You can download it from the App Store or Google Play Store. We also have a web version accessible through any modern browser.

Use the search function on the home screen. You can filter by location (using your current location or entering a specific address), date range, event category, price range, and more. The app will show you all matching events in order of relevance and distance.

Yes! When booking an event, you can select the number of tickets you need. You'll be able to add names for additional attendees during the checkout process. Group bookings may qualify for discounts on certain events.

If an event organizer cancels an event, you'll receive an immediate notification and automatic refund (minus any non-refundable service fees). Refunds typically process within 3–5 business days to your original payment method.

Refund policies vary by event organizer. Each event listing shows the specific cancellation and refund policy. Some events offer full refunds up to 24 hours before the event, while others may be non-refundable. Always review the policy before booking.

We verify event organizers and require valid business information before they can publish events. Look for the verified badge on event listings, read attendee reviews, and explore the organizer's profile for added confidence.

Open the app, go to your Profile, then tap 'Edit Profile'. You can update your name, email address, phone number, profile picture, and interests at any time.

Go to Settings > Notifications to customize the alerts you receive. You can manage reminders, booking confirmations, new events, and promotional notifications individually.

Yes. You can delete your Giddly account directly in the Android / iOS app — no need to contact support.

Warning: deletion is permanent. Once confirmed, your profile, booked tickets and bookings, hosted events, and other content shared through your account will be permanently removed and cannot be restored.

To delete: open the app drawer → go to Settings → tap Delete Account → follow the delete-account page and confirm.

Watch the tutorial:

Need help? See the full guide in our Help Center or contact support@giddly.com.

First, restart the app and ensure you're using the latest version of Giddly. Check your internet connection, restart your device if needed, and try again. If the issue continues, contact our support team with your device model and operating system version.

Make sure notifications are enabled both in your device settings and within the Giddly app. If notifications are already enabled, try logging out and back in or reinstalling the app.

You can report bugs directly from the app through Settings > Help & Support > Report a Bug. Include a description of the issue, your device model, operating system version, and steps to reproduce the problem so our team can investigate it quickly.